Privacy

Privacy Policy - Ssouq App Introduction At "Ssouq," we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, protect, and share your information when using the Ssouq smart classified ads application. This policy applies to all users and visitors of the "Ssouq" app and complies with personal data protection regulations in the Kingdom of Saudi Arabia. Last Updated: August 18, 2025 Contact Information Brand Name: Ssouq Website: ssouq.io Email: contact@ssouq.io Mailing Address: Kingdom of Saudi Arabia Data We Collect Basic Personal Data When registering, we collect: Full name Mobile number Email address Date of birth (for age verification) Region/City Interactive Data While using the app: Posted ads and their content Messages exchanged with other users Reviews and ratings Search and browsing history Favorites and saved lists Coins and rewards activity Technical Data Automatically from your device: IP address Device type and operating system Unique device identifier App version Usage logs and errors Network and connection information Geographic Location Data With your consent: Approximate location to show nearby ads City/region for ad posting Note: You can stop sharing location at any time Images and Files Uploaded ad images Profile picture Any documents attached to ads How We Use Your Data Service Improvement Providing and operating app services Customizing content and ads according to your interests Improving search results and recommendations Developing new features Communication and Notifications Sending notifications about your account activity Communication regarding technical support Sending important service updates Security and protection notifications Security and Protection Preventing fraud and scams Protecting users from harmful content Ensuring compliance with terms of use User identity verification Analysis and Statistics Understanding how the app is used Measuring performance of different features Conducting research to improve service Note: All statistics are anonymous Data Sharing We Never Sell Your Data We never sell, rent, or trade your personal data to third parties for commercial purposes. Limited Cases of Sharing Technical Service Providers Trusted partners for service operation: Cloud computing services (AWS, Google Cloud) Messaging and notification services Analytics and statistics tools Condition: All partners are committed to protecting your data Legal Requirements When legally necessary: Saudi court orders Requests from competent security authorities Cybercrime investigations Protecting our legal rights Business Transactions In case of merger or acquisition: You will be notified in advance Privacy policy remains in effect Right to object and delete data Explicit Consent Only with your direct consent: Data sharing with business partners Rewards programs and special offers External surveys and research Data Protection Encryption and Security SSL/TLS encryption for all transmitted data Database encryption for stored information Protected passwords with advanced encryption Advanced firewalls against hacking Server Security Protected servers in certified data centers 24/7 security monitoring Regular backups Disaster recovery plans App Security Regular security updates Regular penetration testing DDOS attack protection Suspicious activity monitoring Access Control Limited access to authorized employees only Accurate records of all access operations Regular review of permissions Employee training on data security Your Data Rights Right to Access Review your data: You can request a copy of all your data Know usage: How your data is used Sharing history: With whom your data was shared Right to Rectification Update incorrect or old information Add missing information Correct data in your profile Right to Erasure (Right to be Forgotten) Delete your account permanently and all associated data Delete specific data not legally required Stop processing certain data Right to Data Portability Export your data in a readable format Transfer data to another service Get a copy in a common format Right to Object Stop direct marketing Refuse processing of certain data Withdraw consent for specific uses How to Exercise Your Rights To obtain any of these rights: Email us at: contact@ssouq.io Or use privacy settings in the app Response time: Within 30 days of request Data Retention Retention Period Active Data Throughout account usage period Until data deletion request With regular review for necessity After Account Deletion Immediate deletion: Most personal data 30 days: Recovery period for accidental deletion 90 days: Backup copies Legal Exceptions We may retain some data longer: Transaction records (5 years) Security and fraud data (3 years) Legally required records Litigation data Cookies Types of Cookies Essential Cookies Login and authentication Basic security settings Basic app functions Cannot be disabled without disabling service Performance Cookies Measuring app speed Error analysis Performance improvement Can be disabled in settings Customization Cookies Saving your preferences Content customization Remembering your choices Can be managed in settings Marketing Cookies Personalized ads Campaign effectiveness measurement Behavior analysis Can be completely rejected Cookie Management App settings: Privacy section Browser settings (for website) Cancel at any time Children's Privacy Minimum Age 18 years: Minimum age for app usage Age verification upon registration Prevent access for minors without parental consent If We Discover Child Data Immediate deletion of all data Notify parents Permanently close account Additional Protection Content filtering appropriate for families Prevent direct communication with minors Reporting mechanisms for misuse Updates and Notifications Privacy Policy Updates 30-day advance notice for important changes In-app notification upon update Email for substantial changes Right to object to updates Types of Notifications Security Notifications Suspicious login attempts Account changes Important security updates Cannot be disabled Service Notifications New messages Ad updates Ad expiration Can be customized Marketing Notifications Offers and discounts New features Special events Can be completely cancelled Security and Incidents Security Procedures Continuous monitoring for threats Incident response plan for security incidents Specialized security team Regular security updates In Case of Data Breach Immediate notification to competent authorities Notify affected users within 72 hours Explain nature of breach and its impact Recommended protection steps Additional User Protection Two-factor authentication for sensitive accounts Security alerts for suspicious activity Quick reporting tools Specialized security technical support International Data Transfer Transfer Policy Main servers in Kingdom of Saudi Arabia Some technical services may use external servers Protection agreements with all service providers Compliance with Saudi regulations Protection During Transfer Complete encryption for transferred data Binding legal agreements Regular review of protection level Right to object to transfer Automated Decision Making AI in the App Recommend suitable ads for you Filter harmful content automatically Detect fraud and scams Improve search results Your Rights with Automated Decisions Explain how algorithms work Right to object to automated decisions Request human review for important decisions Modify customization settings Contact and Complaints General Inquiries Email: contact@ssouq.io Technical Support: support@ssouq.io Working Hours: 24/7 via app Privacy Complaints Data Protection Officer: contact@ssouq.io Mailing Address: Kingdom of Saudi Arabia Response Time: Within 7 business days Complaint Follow-up: Via reference number Regulatory Authorities If you are not satisfied with our response, you can contact: Saudi Data and Artificial Intelligence Authority (SDAIA) Ministry of Communications and Information Technology Additional Information Our Commitment to Transparency Regular transparency reports on data requests Anonymous statistics on app usage Regular updates to privacy policy Training and Awareness Continuous training for employees on privacy Workshops on data protection Regular review of security procedures Responsible Innovation Privacy impact assessment for new features Privacy-centered design Partnership with data security experts Health and Safety Transaction Safety User identity verification as much as possible Comprehensive rating system for sellers and buyers Quick reporting mechanisms for suspicious behavior Safe transaction guidance Minor Protection Preventing minors under 18 from using the app without parental consent Special protection mechanisms for family-appropriate content Preventing direct interaction with minors in commercial transactions Technology and Updates App Updates App may require regular updates to ensure security and performance Notify users of important updates Some features may be disabled in old versions Device Compatibility Support for modern iOS and Android systems May not work on old devices or expired operating systems No guarantee of optimal performance on unsupported devices Internet Connection App requires stable internet connection to function Some functions may be affected by connection quality No responsibility for service interruption due to connection problems Experimental and Future Features Beta Features "Ssouq" may offer experimental features to users These features may contain bugs or may change Participation in beta programs is voluntary No guarantee of experimental feature continuity Continuous Development "Ssouq" commitment to continuous development and adding new features Listening to user feedback and implementing improvements Notifying users of newly added features Service Termination and Data Retention Account Termination User right to delete account at any time Loss of all data and coins upon deletion No data recovery after final deletion Termination of all paid subscriptions without refund Service Suspension "Ssouq" may need to suspend service temporarily for maintenance Prior notice of scheduled suspension when possible No responsibility for losses resulting from service interruption Legal Data Retention "Ssouq" may retain some data for legal or security purposes Retention period complies with Saudi regulations Not using retained data for commercial purposes Geographic Location and Local Services Geographic Scope Service currently available in Kingdom of Saudi Arabia Possible expansion to Gulf countries in the future Some features may vary by geographic region Localization Prices in Saudi Riyals Support for Saudi regions and cities Integration with local services and partnerships Partnerships and Integration Business Partnerships "Ssouq" may offer special deals from business partners Exclusive discounts for users from partner stores No responsibility for partner products or services Service Integration Ability to connect app with local payment services Integration with delivery services Social media platform linking for sharing Summary At "Ssouq," we are committed to protecting your privacy and building trust with you. This policy reflects our commitment to transparency and responsibility in handling your personal data. Remember: You can control your data at any time We are here to answer any questions Your privacy is our top priority Last Update Date: December 28, 2024 Effective Date: December 28, 2024 Version Number: 1.0 Contact: 📧 contact@ssouq.io 🌐 ssouq.io 📱 Ssouq App - Privacy Settings By accepting the terms of use, you acknowledge that you have read, understood, and agree to this policy.