ssouq

FAQ

Q: How do I contact technical support?
A: Email: support@ssouq.io Live support in-app (available 24/7) Official website: ssouq.io Help section in app
Q: Is there a sales commission?
A: No! Never! ssouq App takes zero commission on your sales.
Q: Can I refund coins or subscriptions?
A: • Purchased coins: non-refundable after purchase • Subscriptions: can be cancelled before current cycle ends (won't auto-renew) • Merchant coupons: coin refund if merchant refuses without valid reason
Q: What payment methods are available?
A: • Credit cards (Visa, Mastercard, Mada) • Apple Pay • STC Pay account • Urpay account
Q: How do I report a violating ad?
A: Click the "Report" icon on the ad page and select reason. It will be reviewed within 24 hours.
Q: How do you protect buyers?
A: • Seller rating system • Effective complaint system • Guarantee on merchant coupons • Coin refund option for technical issues
Q: Is my data secure?
A: Yes, we comply with highest data protection standards according to Saudi regulations. Your data is protected and won't be shared with third parties without your permission.
Q: What plans are available?
A: 🆓 Free - 0 SAR/month • 2 ads | 2 daily tickets • Display duration: 2 days • Update: every 12 hours 🥈 Silver - 49.99 SAR/month • 2 ads | 2 daily tickets • +5 extra coins on tasks • Display duration: 7 days • Update: every 10 hours 🥇 Gold - 129.99 SAR/month • 5 ads | 5 daily tickets • +5 coins on tasks • Video ad coins without watching • Smart Auction available • Display duration: 14 days • Update: every 8 hours 💎 Platinum - 249.99 SAR/month • 10 ads | 10 daily tickets • +5 coins per task • +50 coins for completing all tasks • Video ad coins without watching • Smart Auction available • Display duration: 30 days • Update: every 6 hours
Q: What is the Digital Marketplace?
A: A specialized section in the app containing: • Merchants section: real discount coupons from restaurants and shops • Digital products: recharge cards, discount cards, gaming cards
Q: What are auction-specific achievements?
A: • First Smart Auction activation: +50 coins • First successful sale: +50 coins • Every 10 transactions (20, 30, 40...): +100 coins
Q: Who can use Smart Auction?
A: Only Gold and Platinum plan subscribers can convert their ads to auctions.
Q: How does the auction system work?
A: 1. Seller posts product with starting price 2. Buyers place their bids 3. System automatically tracks highest bids 4. When auction ends, winner is announced 5. Coins are used as earnest guarantee
Q: What is ad pinning?
A: A service that places your ad at the top of the list for 24 full hours, ensuring more views and faster sales. Requires one coupon.
Q: Is changing username or phone free?
A: First time is free! Subsequent changes require one coupon to prevent fraud and protect accounts.
Q: What are coupons and how much do they cost?
A: The comprehensive coupon costs 2500 coins, is multi-use and never expires. Covers 3 services: username change, phone change, ad pinning.
Q: What are weekly tasks?
A: Same as daily tasks but in larger quantities (×5), plus sharing 5 ads with friends. Rewards are doubled!
Q: Can I purchase coins?
A: Yes, coin packages are available: • 600 coins = 19.99 SAR • 1,200 coins = 29.99 SAR • 6,000 coins = 79.99 SAR • 12,000 coins = 149.99 SAR • 50,000 coins = 399.99 SAR
Q: How do I get free coins?
A: By completing daily and weekly tasks and achievements: • Daily tasks: login, use ticket, watch ad (5 coins per task) • Completing all daily tasks bonus: +50 coins • Starter achievements: register (+50), add phone (+30), set location (+20) • Ad achievements: first ticket (+20), 10 tickets (+20), 100 tickets (+20)
Q: What are coins?
A: Coins are virtual points within the app used to purchase services like: coupons, extra tickets, premium profile pictures, and merchant vouchers.
Q: Why the ticket system?
A: • Ensures fair opportunity for all ads • Prevents flooding and spam ads • Improves app performance and speed • Encourages focus on most important ads
Q: What is Ssouq App?
A: Ssouq is an innovative classified ads platform. It features a ticket system for ads, earnable and purchasable coins, and unique features like Smart Auction and Digital Marketplace - all without any sales commissions!
Q: What makes Ssouq App different from other platforms?
A: Zero commission on sales Fair ticket system preventing ad flooding Interactive coins system with tasks and achievements Smart auction system with guarantees Digital marketplace and merchants section with discount coupons
Q: What are tickets and how do they work?
A: Tickets are the currency for posting ads. Each new ad or update requires one ticket. Free users get 2 tickets daily, automatically renewed at midnight.
Q: Do unused tickets accumulate?
A: No, tickets do not accumulate. If you don't use them during the day, they disappear at midnight renewal.
Q: How do I get additional tickets?
A: You can purchase extra tickets with coins anytime, or subscribe to a paid plan for more daily tickets.