ssouq

FAQ

Q: What is Ssouq App?
A: Ssouq is an innovative classified ads platform. It features a ticket system for ads, earnable and purchasable coins, and unique features like Smart Auction and Digital Marketplace - all without any sales commissions!
Q: What makes Ssouq App different from other platforms?
A: Zero commission on sales Fair ticket system preventing ad flooding Interactive coins system with tasks and achievements Smart auction system with guarantees Digital marketplace and merchants section with discount coupons
Q: What are tickets and how do they work?
A: Tickets are the currency for posting ads. Each new ad or update requires one ticket. Free users get 2 tickets daily, automatically renewed at midnight.
Q: Do unused tickets accumulate?
A: No, tickets do not accumulate. If you don't use them during the day, they disappear at midnight renewal.
Q: How do I get additional tickets?
A: You can purchase extra tickets with coins anytime, or subscribe to a paid plan for more daily tickets.
Q: Why the ticket system?
A: • Ensures fair opportunity for all ads • Prevents flooding and spam ads • Improves app performance and speed • Encourages focus on most important ads
Q: What are coins?
A: Coins are virtual points within the app used to purchase services like: coupons, extra tickets, premium profile pictures, and merchant vouchers.
Q: How do I get free coins?
A: By completing daily and weekly tasks and achievements: • Daily tasks: login, use ticket, watch ad (5 coins per task) • Completing all daily tasks bonus: +50 coins • Starter achievements: register (+50), add phone (+30), set location (+20) • Ad achievements: first ticket (+20), 10 tickets (+20), 100 tickets (+20)
Q: Can I purchase coins?
A: Yes, coin packages are available: • 7,000 coins = 19.99 SAR • 12,000 coins = 29.99 SAR • 30,000 coins = 79.99 SAR • 60,000 coins = 149.99 SAR • 160,000 coins = 399.99 SAR
Q: What are weekly tasks?
A: Same as daily tasks but in larger quantities (×5), plus sharing 5 ads with friends. Rewards are doubled!
Q: What are coupons and how much do they cost?
A: The comprehensive coupon costs 2500 coins, is multi-use and never expires. Covers 3 services: username change, phone change, ad pinning.
Q: Is changing username or phone free?
A: First time is free! Subsequent changes require one coupon to prevent fraud and protect accounts.
Q: What is ad pinning?
A: A service that places your ad at the top of the list for 24 full hours, ensuring more views and faster sales. Requires one coupon.
Q: How does the auction system work?
A: 1. Seller posts product with starting price 2. Buyers place their bids 3. System automatically tracks highest bids 4. When auction ends, winner is announced 5. Coins are used as earnest guarantee
Q: Who can use Smart Auction?
A: Silver, Gold and Platinum plan subscribers can convert their ads to auctions.
Q: What are auction-specific achievements?
A: • First Smart Auction activation: +50 coins • First successful sale: +50 coins • Every 10 transactions (20, 30, 40...): +100 coins
Q: What is the Digital Marketplace?
A: A specialized section in the app containing: • Merchants section: real discount coupons from restaurants and shops • Digital products: recharge cards, discount cards, gaming cards
Q: What plans are available?
A: 🆓 Free - 0 SAR/month • 5 active ads | 2 daily tickets • Display duration: 14 days • Update: every 24 hours 🥈 Silver - 29.99 SAR/month • 5 active ads | 5 daily tickets • +5 coins on tasks • Smart Auction available • Display duration: 14 days • Update: every 12 hours 🥇 Gold - 69.99 SAR/month • 10 active ads | 10 daily tickets • +10 coins on tasks • Smart Auction available • Display duration: 14 days • Update: every 12 hours 💎 Platinum - 99.99 SAR/month • 15 active ads | 15 daily tickets • +20 coins on tasks • Smart Auction available • Display duration: 30 days • Update: every 6 hours
Q: Is my data secure?
A: Yes, we comply with highest data protection standards according to Saudi regulations. Your data is protected and won't be shared with third parties without your permission.
Q: How do you protect buyers?
A: • Seller rating system • Effective complaint system • Guarantee on merchant coupons • Coin refund option for technical issues
Q: How do I report a violating ad?
A: Click the "Report" icon on the ad page and select reason. It will be reviewed within 24 hours.
Q: What payment methods are available?
A: • Credit cards (Visa, Mastercard, Mada) • Apple Pay • STC Pay account • Urpay account
Q: Can I refund coins or subscriptions?
A: • Purchased coins: non-refundable after purchase • Subscriptions: can be cancelled before current cycle ends (won't auto-renew) • Merchant coupons: coin refund if merchant refuses without valid reason
Q: Is there a sales commission?
A: No! Never! ssouq App takes zero commission on your sales.
Q: How do I contact technical support?
A: Email: support@ssouq.io Live support in-app (available 24/7) Official website: ssouq.io Help section in app
Q: What is the bookings system?
A: Bookings let you reserve a service appointment directly instead of agreeing a time over chat. The provider publishes their available times and you pick and confirm the slot that suits you.
Q: What is the deposit and why is it held?
A: Confirming a booking holds a coin deposit. It reduces no-shows, since a reserved slot is time the provider set aside for you. Cancelling returns your coins; not attending without cancelling records a no-show and the deposit is deducted.
Q: How do I offer my services for booking?
A: First verify your mobile number and complete your store details (name and location), then you can convert your ad into a bookable service and set your packages and available times from the provider dashboard.
Q: Is payment handled in the app when booking?
A: No. Booking only holds the coin deposit; payment for the service itself is settled directly between you and the provider.
Q: How far ahead can I book?
A: Bookings are open for the next 30 days, which keeps appointments within the provider’s current subscription period. Each customer can hold one active booking per service — complete or cancel it before booking that service again.